Building a High Performance Culture Leadership Lessons from Rogers CHRO Jim Reid

Over ten years ago, Jim Reid became the CHRO at Rogers Communications – one of Canada’s largest telecommunications and media brands that brings the very best in wireless, residential and media to Canadians and Canadian businesses.

Jim’s goals were simple. He wanted to be number one in the market and make Rogers one of the best places to work in Canada.

With a keen understanding of what it takes to win, Jim has elevated the employee experience agenda by strengthening key programs in the areas of leadership development, frontline training, talent management, and most importantly, culture.

Reflecting back, Jim says, “…when we thought about the magnitude of the culture change we’re driving … and the fact that it would take us years to get from good to great, we saw very quickly that to be successful, our leaders needed to lead differently. So rather than go a mile wide and an inch deep to build skills, we made a decision to go narrow and very deep on one skill set – coaching.”

On Wednesday, October 13th, Jim Reid sat down with Ed Temple, Certified Executive Coach and Director at Essential Impact, and Jody King, Certified Leadership Coach and Director of Brand and Communications at Essential Impact, to share the ongoing positive impact of developing a coaching culture at Rogers.

They explored how coaching helps:

* Increase leadership capacity

* Increase employee engagement and retention

* Boost team productivity

* Enhance customer service

* Create a high-performing, award-winning company culture Watch this one-hour webinar and catch leadership lessons from one of Canada’s top HR professionals.

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