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Essential Impact

Essential Impact provides Executive Coaching, Business Coaching, Personal Coaching, Team Coaching, Performance Coaching, and Shadow Coaching. We are specialists in Conflict Resolution, and Conflict Management, and provide a "Coach Approach" to Leadership Development. We are committed to building a coaching culture using our specialized Excelerator Coaching tools. Essential Imapact is: Carollyne Conlinn, Margorie (Marj) Busse, Dave Busse, Bruce Swan, Daniella Maltauro, and Colleen Tucker. We are ICF Certified.

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Essential Impact

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Create and sustain a coaching culture for your organization

TURNKEY SYSTEMS…

TURNKEY SYSTEMS FOR ATTRACTING, DEVELOPING AND RETAINING GREAT LEADERS AT EVERY LEVEL

An Essential Impact system provides the essential components for creating the critical impact—measurable changes to beliefs, attitudes and behaviours—to transform your organization at its core. The shift to a coaching culture enhances your existing culture so you can excel in attracting, developing and retaining great leaders at every level—with major, measurable return on investment (ROI). A coaching culture moves your people from compliance to engagement.

ACCREDITED, INNOVATIVE…

ACCREDITED, INNOVATIVE AND MULTILINGUAL

Each Essential Impact system is uniquely crafted to meet your needs. Your system will draw on the proven performance of our proprietary, International Coach Federation (ICF) accredited coaching programs and the practice-leading expertise of our award-winning coaches. We can deliver a turnkey system for your organization in English and French, and also provide executive coaching in English and French.

WHAT YOU SAY

What You Say about Working with Us

Bock and Associates

“Essential Impact understands the interplay among various tools and processes, whether it’s team development, one-on-one coaching, a 360 degree evaluation, conflict resolution, etc. They know what’s needed next for a client to move forward—what’s the right tool to use at the time.”

“Another Essential Impact strength is their ability to customize. I like to call it the Chinese cooking of coaching. They’ve got the mechanisms—Excelerator™, Legacy Leadership®, the Great Question™ game—to get people to start talking.”

“Carollyne creates credibility. When she came into the organization, she eliminated barriers that I could not. She was able to take the coaching to the next level. Carollyne
can really get the client to see the gaps and be willing to
act on it.”

“Carollyne immediately becomes a partner with people, whether staff, CEOs or children. Coaching is probably
her greatest skill – along with her ability to work with organizations to create the kind of change and shift in their culture they seek.”

Sue Bock

Bock and Associates

Trail, BC

CG Industrial Specialties

“Marj doesn’t give answers; she starts with the problem and gives you tools to ask your own questions to solve it. If you ask enough of the right questions, you get the answers you need.”

"Marj is very straightforward. She asks provocative questions, but not in a judgmental way. 'Why do you think that?' She's quick and has a great sense of humour and I felt comfortable with her right away. "

“I’ve always asked questions. Now I’ve learned to ask different questions. And the majority are about my internal motivation. Often the question is, ‘What am I doing this for?’”

“Marj was recommended as a coach. I started working with Marj on communication issues. Now I am much more willing and better at resolving conflicts at work. I have a different and better way of looking at them. This has been very beneficial to me and to the company. The owner trusts me implicitly to run the company when he’s away, which is much of the time.”

“All over my computer monitor I have post-it notes of things that I have remembered Marj saying. I go back to them all the time.”

Lisa Woods, COO

CG Industrial Specialties

Vancouver, BC

"The biggest benefit we have from Marj's coaching is that we have a resource we can go to when we're stuck. The three of us in management that she has coached trust her and she has a skill set that really works for us. She gets us unstuck when we don't have the resources we need internally. We're going to have the whole executive team work with her."

"Sometimes there are situations in which I don't know what I don't know. Marj is able to give examples that shine a light on the situation that give me clarity. I can see new

territory—and what I need to do to work in it."

"I look at the results Marj has helped us produce and I see that we have more tools to work with. Now that I have them I'm more relaxed in handling issues that used to be obstacles. I don't get stuck as often and can resolve more on my own. When I can't, I know I can call for help."

Ross Waters, CEO

CG Industrial Specialties

Vancouver, BC

Kootenay Savings Credit Union

“Carollyne came in two years ago to help us establish a coaching culture across our organization. She has a real gift for coaching coaches in a way that fit with our real world company culture. Carollyne is so passionate about coaching that it’s infectious – makes the coaches on our team passionate about it, too. The fire she lit has stayed lit.”

“We’ve also applied the coach approach in performance planning and career development. It’s helped people to see their own potential, to see their work as a career, not a job.“

“We found that Legacy Leadership gave us a clearer focus in what leadership means for us. It strengthened senior management’s understanding of individuals on the team and unified us and aligned us.”

“The analysis tools that Carollyne used have also helped us understand each individual on the team better. We notice and appreciate differences—and that helps create better working relationships.”

“Personally, Carollyne has helped me develop as a leader. As a CEO, I never had a sounding board and found that I could talk to her about issues and see if I was on the right track. “

“As an organization in this region, we are well ahead of the pack in using coaching to develop our people. Coaching done properly can bring out the best in people. It’s an investment in people that really does pay.”

Brent Tremblay, CEO

Kootenay Savings Credit Union

Trail, BC

McArdle Ramerman Inc.

“I’ve been in leadership consulting for more than 25 years, and have worked as a leadership coach the last 20 years. I’ve learned a lot from Marj; she drew me through a process to a depth of insight that took me to higher levels of performance as an executive coach.”

“Marj walks her talk. She is both incredibly confident and vulnerable at the same time. She creates credibility as a coach of executive coaches by modeling her genuineness. She made the learning process exciting, safe, challenging and fun—Marj is also wildly entertaining in her training style.”

“Marj has a highly engaging interpersonal energy, a passion that is energizing and accessible. I knew that when I called her, even if we went deep and hard in a coaching session, I’d come out energized. That’s why I chose her.”

Jim Ramerman, Co-CEO

McArdle Ramerman Inc.

Rochester, NY

Reyer Coaching and Consulting

“Essential Impact is a sophisticated group in terms of their coaching. The strength and caliber of their people make them first rate. They embody the authenticity and integrity it takes to coach, doing the things that resonate truly. You cannot be a coach without that grounded self. You are what you are.”

“I have been coached at lots of levels. I’m always looking at techniques. What did she use? What did she see? What did she do? When we hired a life coach locally, I thought, “I could do this.” I saw the difference between a good coach—and a master coach—Carollyne.”

“With Marj’s coaching, I get extrovert energy, and use her approach as a model to hold myself accountable. For example, doing sales. It’s easy to find other things to do.

With that energy, I stay focused on action.”

“I have watched both Carollyne and Marj at Royal Roads as members of the faculty. They have so much experience. They go past the obvious and go deep quickly. Cut to the chase.”

“They have the experience to know and trust their intuition—and to know when to use it. When I have ignored my intuition, I have always been wrong. When they have offered their intuition and it didn’t work, it didn’t derail them. Seeing the way they engage their intuition definitely makes me a better coach.”

“I have become a better manager and am better able to embed coaching values in my methods, workshops and writing. I now have different lenses to work with teams differently, to see multiple perspectives, to ask the question, “What does everyone need to be successful?”

Liz Reyer

Reyer Coaching and Consulting

Eagan, MN

Columnist, Minneapolis Star Tribune

Royal Roads University

“There are lots of coaching programs to choose from. Some are more complicated than others. Excelerator Coaching™ is an elegantly simple, easy to remember program. It’s a great tool for teaching the fundamentals of coaching and can engage beginner as well as advanced coaches.”

“Marj’s and Carollyne’s skills and talents really enhance the Excelerator Coaching Program™ that starts off the Royal Roads Graduate Certificate in Executive Coaching program. They are fabulous, dynamic coaches and they have a wonderful gift for teaching. “

“One of the first impressions I had of Marj was a high-energy, fun loving and extremely experienced professional. She has laser-like precision in identifying issues. Marj gives people permission to not take themselves too seriously. She connects with people and invites them to explore, to take chances. She is very skilled at getting them out of their comfort zone. She uses music a lot and can be delightfully goofy—it helps create the permission to try something new.”

Carollyne is the perfect foil to Marj. She balances and complements Marj’s style. Carollyne brings an academic view, and provides a foundational post-graduate outlook. She’s an analytical thinker, and very passionate at the same time. She can be deeply emotional as well as dispassionate and challenged me to go beyond my limitations.”

Alison Meredith, former Director, Centre for

Applied Leadership and Management

Royal Roads University

Victoria, BC, Canada

University of British Columbia

“Carollyne Conlinn lit the fire for coaching at the University of British Columbia in 1998. When she introduced the concept of coaching, we realized it was the direction we needed to go. Over a number of years, she helped us develop internal capacity for using coaching skills inside the organization and eventually establish a coaching culture within our 18,000 faculty and staff. Today, UBC is an international leader in coaching and winner of a regional Prism Award from the International Coach Federation and the Canadian Association of University Business Officers Award for Quality and Productivity.”

“Essential Impact’s big strength is the heart that shows through in their work. They’re highly skilled, very creative and forward thinking. In a word, they bring wisdom to coaching. And they are very supportive of the coaching community.”

“I have referred Essential Impact to human resources managers where I might not have referred others. They bring the client a sensitivity and experience—a maturity—that sets them apart.”

Erna Hagge, former Lead of Coaching Services, Organizational

Development and Learning, Human Resources

University of British Columbia

Vancouver, BC

Vancouver Aquarium

“We run a number of management training courses, primarily in coaching, communication and conflict resolution, for employees, supervisors, managers and professionals. I’ve been to almost every course that Essential Impact delivers and I see that everyone leaves with something of value. That may explain why there’s a very high repeat factor. People take one course, then return for more.”

“We provide the objective and input, and Essential Impact designs the courses. They’re not just lectures. Essential Impact is very skilled at creating interactive experiences, they understand that people need to practice and discuss what they’re learning. I think that our people learn more than they realize.”

“The teaching experience of the Essential Impact people is another big factor in the success of the training courses we offer. They explain things so people get it, no matter what their background. Our people range from no post-secondary education to the very highly educated, and there are many different learning styles. It’s great to see the lights bulbs switch on.”

Rene McComber, former Human Resources Advisor

Vancouver Aquarium

Vancouver, BC

“Marj tailored programs to meet the Aquarium's needs - and our limited time availability. She kept the training fun and utilized stories that embodied key messages and knowledge that helped a great deal in retaining this information. She really engages people in learning.”

“Marj is a genuine person and carries this trait into the work she does. She connects quickly and deeply with people, which enables her to be as effective as she is. She developed such a rapport with participants at the Aquarium that she practically became a member of the HR team, fielding coaching calls on her own.”

Andrew Martin, former VP of Human Resources

Vancouver Aquarium

Vancouver, BC

Wood's Homes

“I would certainly recommend Essential Impact to any organization that’s investigating coaching and what it

could do for their organization.”

“The games—like the Great Question Game—introduced

by Dave and Bruce were most useful. In fact, each of the directors at the retreat took back a game to their teams

to use as a catalyst for exploring issues together.”

Jane Matheson, Ph.D., RSW; Chief Executive Officer

Wood's Homes

Calgary, Alberta

PARTIAL CLIENT LIST

Healthcare
• Canadian Mental Health Association (CMHA)
• Coastal, Fraser, Interior BC & Capital Health AB
• Central Health, NL
• Frontenac Community Mental Health
• Hong Kong Emergency Medicine and Surgery

• Menno Place

• Ontario Community Care Access Centre
• Royal Ottawa Health Care Group
• Sheikh Khalifa Medical, United Arab Emirates
• Workers’ Compensation Board of Saskatchewan

Government
• BC Government lists for Leadership Facilitators & Coaching
• BC Premier’s Office
• City of Richmond
• City of Vancouver

Education
• Justice Institute of British Columbia

- Centre for Conflict Resolution
- Corrections Branch

• Royal Roads University Executive Coaching Program
• North Island College

• School Districts
   - Burnaby
   - Delta
   - Richmond
   - Coquitlam
• University of British Columbia
   - HR Services
   - School of Medicine
   - Library

Corporate
• Abbott Labs
• CG Industrial Specialties Ltd.
• Diavik Mining Corp.
• Envision Financial
• Interior Savings Credit Union
• JOEY Restaurant Group
• Kanke Enterprises
• Kootenay Savings Credit Union
• Rogers Retail
• Saje Natural Wellness
• Sun Life Financial
• Tolko

Emergency Services
• BC Ambulance Service
• Hong Kong Fire Service
• Hong Kong Police Service
• Medicine Hat Police Services
• West Vancouver Fire Department

Not for Profit
• A Loving Spoon Full
• Calgary Association of Professional Coaches
• Canadian Red Cross National Office
• Surrey Food Bank
• Vancouver ICF Executive Board
• Vancouver Aquarium

Faith Based
• Alpha Canada
• Bow Valley Christian Church, Calgary
• Guildford Church of the Nazarene, Surrey
• Jewish Community School, British Columbia
• St. Jude’s Anglican House, British Columbia

A SYSTEM FOR YOU

A coaching system uniquely crafted to meet your needs

Your organization has unique needs for attracting, developing and retaining great leaders at every level, and for engaging your workforce. We craft a system uniquely suited to creating the critical impact needed to establish a coaching culture in your organization. System components can include:

Coaching Services
Building A Coaching Culture
Coaching through Conflict
Coach Approach to Leadership Development
Coach Approach to Facilitation
Awareness, Learning & Planning Resources

Coaching Services

We also offer expertise in many specialized coaching

areas including Executive Coaching, Business Coaching, Performance Coaching, Team Coaching, Personal Coaching and Shadow Coaching.

ICF Accredited Excelerator Coaching™ Programs

We developed the Excelerator Coaching™ System to introduce participants to best practice coaching skills in a form that they can use right away. Excelerator is accredited by the International Coach Federation and is part of the core curriculum used by the Royal Roads University Executive Coaching program. The 60-hour Excelerator Coaching™ program develops certified internal coaches. Each Excelerator Coaching™ program provides leaders and managers with skills for building a coaching culture.

Coaching through Conflict

We offer a coach approach to conflict resolution for individuals and teams using Strength Deployment Inventory® (SDI). Based on the needs of the team/organization, we custom design an educational package in which participants would assess their conflict styles, uncover team conflict dynamics and develop coaching skills to support more successful strategies for dealing with conflict.

Coach Approach to Leadership Education

Essential Impact uses the Legacy Leadership® model that provides an integrated approach to learning and implementing leadership best practices. The Legacy system provides a comprehensive framework for leadership based on the 5 Best Practices reported in the literature, as well as a coaching system that supports individual leaders to benchmark themselves against them, and to develop other leaders aligned with those same practices.

Coach Approach to Facilitation

Available to individuals who have completed certification in our core programs - Excelerator Coaching™ or Legacy Leadership®. The training focuses on using a coach approach to facilitation and ensures that delivery of programs will be consistent with established program benchmarks through mentoring and co-facilitation.

Awareness, Learning & Planning Resources

In addition to the Strength Deployment Inventory®, we employ a number of other leading tools to help make sure the right people are in the right position and to improve team effectiveness.

A Full Suite of Coaching Services

We can provide a range of specialized coaching services to meet your specific needs. We offer expertise in the following coaching applications:

Executive Coaching. Senior executives continually face economic pressures, staffing challenges and both internal and external organizational issues. These positions demand a fluid game plan, flexible management skills and leadership with a clear vision.

We provide executives with a confidential, safe place to explore options that would best address their leadership in challenging times. Typically, each executive chooses a coach from our pool of certified executive coaches and receives one-on-one coaching for a period of six months with an average of two coaching sessions per month.

Our coaches bring extensive experience in senior leadership roles in corporate, government and education sectors to their coaching. Many are graduates or faculty—in some cases both—in the Royal Roads University Executive Coaching program in Victoria, BC.

We have the capacity to provide executive coaching in English and French.

Business Coaching. Our coaches can draw on their own extensive experience to coach your business to greater success. We can help you assess your position, develop business strategy and implement your plan.

Personal Coaching. Having a thinking partner can make a big difference when making important decisions, changing careers, seeking a promotion, going back to school or just trying to stay focused despite personal distractions. We can coach to your personal agenda and provide direct feedback that supports your ideas and plans and strengthens relationships.

Team Coaching. Teams are a top choice for organizations to realize strategies. We can coach your team as a whole, as individual members—or both.

Performance Coaching. Technical expertise doesn’t guarantee career success. Coaching in successful behaviors, appropriate conflict management and good communication skills can raise your performance and position you for promotion and new opportunities.

Shadow Coaching. Having a coach spend time with you in your work day, in your environment is shadow coaching. It can provide direct feedback about your day-to-day interactions and communications. Then the coach and you look at how your choices and interactions affect your career performance. It’s an excellent way for direct, specific feedback from someone who has no personal agenda about how you function.

Building a Coaching Culture with the Excelerator Coaching™ System

INTRODUCTION

Excelerator Coaching™ One Day Introduction:

Introducing the coach approach to decision making and handling complex relationships (8 hours)

Excelerator Coaching™ for Leaders and Managers:

Learning about and practicing how to use a "coach approach"

(24 hours ACSTH)

Excelerator Coaching™ Essentials:

Preparing internal coaches within your organization to become ICF credentialed (60 hours ACSTH)

Building a coaching culture, also known as taking a coach approach to leadership, is the most recent trend in coaching. Essential Impact coaches created the International Coach Federation accredited coach training program—Excelerator Coaching™—along with an associated facilitator training/certification program for companies seeking a much broader and cost effective application of coaching as a leadership model. The Royal Roads University Executive Coaching program includes the Excelerator Coaching Program™ as part of its curriculum.

Together, the Essential Impact programs allow a much deeper penetration of coaching within an organization with significant cost savings and significant shifts in leadership and organizational cultures. Excelerator is offered in three different modules.

Intro to Excelerator Coaching™ One Day Workshop

Introduce Excelerator Coaching™ to your organization

Organizations have utilized this approach to introduce the coach approach to decision making, handling complex relationships and to raise awareness about the kind of questions coaches ask. It can be integrated into ongoing leadership development curriculum to ensure a consistent understanding and application of coaching throughout the company.

What You Get

This option provides a customizable introduction to coaching. Each participant is introduced to the Excelerator Coaching™ Model – Engage, Enlighten, Empower, Excel. They experience coaching firsthand by being coached and coaching others using the highly effective Great Question!™ Action Learning Game. A classroom kit is available for certified coaches.

Excelerator Coaching™ for Leaders and Managers

Have your leaders and managers learn to use the “coach approach”

This program is for those who want to learn and practice using a "coach approach" to developing others. Excelerator Coaching™ for Leaders and Managers includes 24 hours of content, delivered in a 3-day highly interactive and experiential workshop. The 24 hours are the first part of the full 60-hours offered in Excelerator™ Essentials that prepares internal coaches for ICF certification.

What You Get

• Expertly facilitated learning environments where you acquire the principles, tools and skills that will enable you to start using a coach approach immediately.

• Optional follow-up individual or group coaching sessions with a licensed Excelerator™ Coach to integrate learning.

• Proven learning tools including the Excelerator Coaching™ comprehensive course binder, and the Great Question!™ game, an action learning game that helps participants put the Excelerator principles into practice.

Outcomes for Participants

• A thorough grasp of when, how and why to use coaching in the workplace

• Solid grounding in coaching communication skills

• Essential skills for improving their own and others’ performance

• Knowledge of structures, resources and tools for coaching within an organization

• Improved ability to resolve conflict effectively

Excelerator™ Essentials

Develop ICF-credentialed coaches within your organization

Excelerator™ Essentials is for people who want to acquire and apply coaching skills in their management role, or who want to add coaching to their skill set. Excelerator™ Essentials prepares internal coaches to meet the International Coach Federation requirements for individual coach certification at the Associate Certified Coach (ACC) level.

What You Get

• 60 hours of content, delivered on site and/or via teleclass

• Expertly facilitated learning environments where you acquire the principles, tools and skills that will enable you to start using a coach approach immediately.

• Training in effective coaching of groups and teams

• Optional follow-up individual or group coaching sessions with a Licensed Excelerator Coach to integrate learning

• Customized case studies to prepare learners to coach real issues in your organization

• Instruction on working with different client types (eg: silent, talkative or non-action)

• Feedback on your coaching skills benchmarked to ICF coaching competencies

Outcomes for Participants

• 60 student contact learning hours earned; applicants to the ICF must also meet other criteria, including 100 documented coaching hours and 10 hours of mentor coaching. For full ACC certification details, visit www.coachfederation.org.

• Thorough grasp of when, how and why to use coaching in the workplace

• Essential skills for improving their own and others’ performance

• Solid development of strong coaching communication skills

• Knowledge of structures, resources and tools for coaching within an organization.

• Improved ability to resolve conflict effectively

Coaching through Conflict

Essential Impact offers a coach approach to conflict resolution for individuals and teams, using the Strength Deployment Inventory® (SDI) tool.

SDI® is a proven tool for improving team effectiveness and reducing the costs of conflict. It is the flagship assessment of a suite of tools based on Relationship Awareness—a learning model for effectively and accurately understanding the motive behind behaviour.

Based on the needs of the team/organization, we custom design an educational package in which participants assess their conflict styles, uncover team conflict dynamics and develop coaching skills to support more successful strategies for dealing with conflict.

Coaching for Leadership Development with the Legacy Leadership® Institute Model

Legacy Leadership® provides an integrated approach to learning and integrating leadership best practices. The Legacy system provides:

• A comprehensive framework for leadership based on the 5 Best Practices reported in the literature about successful leaders.

• A coaching system that supports individual leaders to benchmark themselves against the 5 Best Practices, and develop other leaders to use those same practices. The five best practices are:

1. Holder of Vision and Values™

2. Creator of Collaboration and Innovation™

3. Influencer of Inspiration and Leadership™

4. Advocator of Differences and Community™

5. Calibrator of Responsibility and Accountability™

• Leadership skills development deepens learning by focusing on the behavioral competencies of the 5 Best Practices.

Legacy Leadership modules include: One Day Introduction, Three Day Institute, 360° Feedback, Facilitator Training and Integration System.

A Coach Approach Takes Facilitation to the Next Level

In today’s demanding leadership environment, facilitation has become a standard tool in a leader’s and/or coach’s tool kit. While facilitation basics remain mostly unchanged, infusing them with a coach approach or mindset can take facilitation results to the next level.

Using a coach approach to facilitation can enable participants to leave an event—a meeting, retreat or training session—with stronger buy-in and defined accountability. With expanding workloads and ever greater time management challenges, establishing buy-in and accountability have become essential coaching skills.

For Professional Development

Beyond being a critical leadership tool, a coach approach

to facilitation training supports those who seek to add accredited coach training services, such as Excelerator™ Coach Training, to their repertoire. This group can include internal coaches, leaders, external coaches and HR professionals.

For Organizational Development

For those seeking to build a coaching culture within an organization (their own or a client’s), Essential Impact’s Coach Approach to Facilitation provides the foundation and skill sets that are enabling well regarded companies to build thriving coaching cultures. They have included:

• JOEY Restaurant internal coaching program

• Kootenay Savings Credit Union internal coaching program (2009 Prism Award Winner)

• Rogers Retail internal coaching program

• Royal Roads Executive Coaching program

• Sun Life Financial internal coaching program

Essential Impact facilitators have designed and delivered programs that have been accredited—and many of which are still in use—by the following organizations:

• Beijing Emergency Medical Services (Olympic prep)
• Canadian Forces
• Canadian Medical Association
• Canadian Red Cross
• Heart & Stroke Foundation
• Hong Kong Medical Association
• International Coach Federation
• Royal Roads University

Resources

Awareness, Learning and Planning Tools

Tools
• In addition to the Strengths Deployment Inventory®, we employ a number of other leading tools to help make sure the right people are in the right position and to improve team effectiveness, including:

• Winslow Human Dynamics Profile. This 24-Character Trait Assessment is invaluable for interviewing, hiring, assessing right relationship with organizational positions, coaching, and development, at mid to senior levels.

• Legacy Leadership’s® Facilitated 360° Review. We use this standardized tool that enables individuals to make use of current feedback to enhance their development of skills in teamwork, client relations and leadership. We have found that this tool enhances a leader’s readiness to benefit from the concepts presented during a Legacy Leadership® Institute.

Articles & Links

• Download Essential Impact’s Corporate Profile
download

• Learn about coaching’s impact on leadership at the City of Vancouver.

• Coaches worldwide are using Essential Impact’s Great Question!™ Action Learning Game to help develop coaching cultures. The Great Question!™ Game consists of 50 typical client scenarios and 50 coach-like responses, including many examples of the great questions coaches may typically ask. Playing Great Question!™ is an engaging way for individuals who are curious about coaching to experience the power of a structured coaching interaction.

learn more

• Coaches worldwide are using Essential Impact’s Great Question! ™ The Action Learning Game to help develop coaching cultures. Great Question! ™ consists of 50 typical client scenarios and 50 coach-like responses, including many examples of the great questions coaches may typically ask. Playing Great Question! ™ is an engaging way for individuals who are curious about coaching to experience the power of a structured coaching interaction.

learn more

• Great Question!™ Practice the Art of Excelerator Coaching A review of the Great Question!™ Game in Choice Magazine

by Marcy Nelson-Garrison

read article

• Every organization has its blind spots. Executive coaching can help leaders address those blind spots and transform them from organizational disabilities or liabilities into organizational assets.

learn more

• Corporate Coaching Builds Leadership Capacity by Carollyne Conlinn

read article

WHY COACHING?

Coaching produces Return on Investment (ROI) of 500 to 700 percent

We know from experience that organizations that train their leaders and managers to use the coach approach to leadership development perform at a higher level.

Industry studies confirm it. Multiple Fortune 500 companies have reported 500 to 700 percent return from coaching within a year based on three cost drivers: retention, recruitment and speed of decision making.

Multiple, measurable benefits for organizations

Using the coach approach within an organization affects almost every activity in a positive way. The following chart from the Modis study1 showed the following improvements that coaching brings an organization.

Improvements documented	Improved
Working relationships with direct reports	77%
Working relationships with immediate supervisors	71%
Teamwork	67%
Working relationships with peers	63%
Job satisfaction	61%
Conflict reduction	52%
Organizational commitment	44%
Working relationships with clients	37%

How coaching culture transforms an organization
Coaching is fast becoming an essential discipline for creating the critical impact – the measurable changes to beliefs, attitudes and behaviours – that can transform an organization – and its leaders -- at the core. When an organization embraces a coaching culture, it enhances the strengths of its existing culture so the entire organization can perform at a higher level.
Such a profound culture shift opens up new possibilities for, and releases new energy in leaders and individuals throughout organizations. A coaching culture develops and strengthens leadership at every level. It enables leaders to see with greater clarity, act with more energetic purpose and lead with more support and confidence. These elements are crucial to swiftly adapting to, and thriving in constant change.
Essential Impact provides the essential components for creating the impact that can systemically transform any individual and any organization.

LINKS

• Learn about coaching’s impact on leadership at the City of Vancouver.

• See how Essential Impact helped one organization create a coaching culture.

watch video

1 Scientific Research on the Effects of Coaching, Modis Professional Services, Olivero, Bane, Kopelman on the Manchester Inc. Study, 2001

NEWS AND EVENTS

News and Events

Meet our partners – Marj Busse, Carollyne Conlinn and Dave Busse in Las Vegas at the annual ICF International Conference being held at Mandalay Bay – September 24-27, 2011. Note: Royal Roads is hosting a “Ten Years of Executive Coaching” celebration on the Sunday evening for Alumni.

In July, Essential Impact held their 4th annual Summer Coach House – at the South Thompson Inn, in Kamloops. Eighteen clients attended two tracks – Building Coaching Cultures and Excelerator™ Essentials (36 hours of ICF approved coach specific training hours).

The Building Coaching Cultures track had a guest speaker each day – including: The COO of JOEY Restaurant Group; The VP Finance of Central Health Authority; The VP of IT and Project Management at Kootenay Savings Credit Union; and the ED of the Surrey Food Bank. All presented their unique perspective on building a coaching culture in their organization. Each day, participants worked on their plan for building a coaching culture in their area of work (three from Credit Unions; two external coaches working with multiple clients; one pastor of a church). On the final day, each participant presented their plan to a “Dragon”. Our guest dragons included internal coaches at the Provincial Government of BC, Pepsico Canada, and an external coach – Molly Edge).

The Excelerator™ Essentials course is a 36 hour program we offer, after a client has gone through our 3-day (24 hour) Excelerator Coaching™ workshop. This gives the participants 60 hours of ACSTH – allowing them to pursue an ACC credential through the ICF (they still have to conduct 100 hours of coaching and receive 10 hours of mentor coaching as part of the process). This class included the CEO of a mental health organization in Ontario, an HR leader at a pulp mill in BC, a leader of a Homeless initiative in Ottawa, two people from a Food Bank, several young adults – some in college, some working) – a real mix. By the end of the week, each person had worked on a One Page Business Plan for their Coaching and created a draft Mission Statement and Signature Presence.

Afternoons and evenings were free time – free to network, swim in the pool or sit in the hot tub, explore … relax and relate. It was a wonderful time of learning and having fun. And we look forward to doing it again next year.

How do busy people become successful? A new book, Roadmap to Success, presents Carollyne Conlinn, Ken Blanchard & Stephen Covey in an exceptional compilation of resourceful people who will tell you how they learned how to be successful.

Essential Impact’s Carollyne Conlinn named Canadian Coach of the Year in 2009.

Vancouver Chapter of the International Coach Federation (ICF) announced the winners of the 2009 Prism Awards

YOUR TEAM

Meet the Essential Impact Team

Team

Each member of our team is a leader in his or her own right. Their experiences as senior corporate executives, entrepreneurs, educators, trainers, facilitators and negotiators inform their understanding of the challenges organizations face—and the effective use of coaching to engage people to improve performance at every level. Led by two International Coach Federation Master Certified Coaches, our team members’ complementary strengths enable us to identify and deliver the essential impact your organization needs to develop and sustain a coaching culture.

Affiliates

Sue Bock, CEC, PCC
Sue Bock, President and founder of Bock and Associates, is a Certified Executive Coach (CEC) through Royal Roads University and a Professional Certified Coach (PCC) through the International Coach Federation. With a background in community education and career counseling and more than 24 years of very diverse work experience and training, Sue specializes in developing 'BOLD' leaders within the public and private sectors.

Micheline Daigle-Leblanc, MSc, CHRP, CEC, ACC
Micheline is an Organizational Development Leader and Executive Coach who helps organizations transform from ‘what is’ to ‘what is envisioned’, where talent thrives and businesses succeed. She has a solid reputation as an agile change leader who is adept at diagnosing and articulating abstract issues and formulating innovative strategies to improve employment engagement, recruitment and retention, talent management and leadership development. She has acquired her professional experience in both public and private sectors, in industries as varied as healthcare, financial, fisheries / mining, military, and government (provincial and federal). Micheline is fluently bilingual, equally at ease conducting business in English & French.

Garlyn Dewar, PED, AED, CEC, PCC
Garlyn Dewar has extensive experience working in the Credit Union system along with a history of business ownership in the retail sector. He holds designations in education, is a Certified Executive Coach (CEC) from Royal Roads University and earned his Professional Certified Coach (PCC) credential with the International Coach Federation. His specialty is development and delivery of team-building and coaching within the financial sector where he also functions as an internal Executive Coach. Facilitation of coaching programs and coaching leaders (and emerging leaders) to achieve their true potential is the niche where he excels.
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Molly Edge, BA Psych, CEC, PCC
Molly Edge is a Certified Executive Coach (CEC) through Royal Roads University with a Professional Certified Coach (PCC) credential from the International Coach Federation. She brings a rich portfolio of over 10 years of business experience, and executive level knowledge to her clients. With a Degree in Psychology and a background in business operations, Molly specializes in developing and inspiring executives and high level leadership teams to achieve their personal and professional potential resulting in a positive and sustainable impact on their organizations.

Sarah Evans, PhD (candidate), CEC, PCC
Sarah Evans, Principal of Sarah Evans Executive Coaching & Consulting is a Certified Executive Coach credentialed through the International Coach Federation as a Professional Certified Coach (PCC). She has over 20 years of experience designing and directing initiatives such as leadership development, team performance, change management, engagement, and organizational wellness. She has a particular interest in supporting individuals and organizations strengthen resilience. Sarah also teaches in the School of Leadership Studies at Royal Roads University.

Daniela Maltauro, B.Sc., B.Arch., MBA, ACC
Daniela has over 20 years experience as a senior corporate executive with major global retailers and investment firms. She specializes in developing senior executives and entrepreneurs, as well as executives in transition. Daniela is fully bi-lingual and has worked with teams in Canada, the U.S., France and the U.K.

Lise Mathieu, (Major-General, Retired) C.M.M., M.Sc., C.D., CCE, CHE, ACC
Lise is a fluently bilingual Certified Executive Coach whose professional life spans 35 years of leadership experience at all organizational levels – Commander of the Canadian Forces Health System, Executive Coach to numerous leaders in various industries, facilitator and coach at the governance level in health care organizations, coach/consultant in strategic leadership and planning, and teaching at the graduate studies level. Lise brings creativity and determination to the issues and challenges facing her clients. She has the ability to be frank without being judgmental, and to give guidance without undermining accountability. She believes in people - this is why she coaches.

Siobhan Murphy, MCC
Siobhan Murphy works in the areas of Leadership Development and Skills training, Facilitation, Executive Coaching and Corporate Retreats. Siobhan is the NY area affiliate of Essential Impact representing the Excelerator™ Coaching Skills Program and has studied extensively with the Global Coaching Network. She has been training and coaching for 15 years and pioneered coach training internationally including teaching and mentoring new coaches at New York University, the Coach Inc. family of companies and Columbia University. She has earned the Master Certified Coach designation from the International Coach Federation.

Martin Playford, Colonel (Retired), PEng, CD, CMC, CEC, PCC
Marty founded the Playford Performance Group Inc in 1996, consulting in performance and change management, leadership training and development, and team facilitation; he has over 1,300 hours of one on one coaching. Drawing on 30 years military leadership experience and 12 years consulting and coaching to public and private sector leaders, Marty coaches leaders in transition to enhanced performance, new behaviors and personal fulfillment.

Liz Reyer, MA, CEC, ACC
Liz Reyer, Founder and President of Reyer Coaching and Consulting of Eagan, MN, brings 20 years of business experience to her work as a coach and business owner.
Liz is an Associate Certified Coach (ACC) through the International Coach Federation, and holds a Certified Executive Coach credential from Royal Roads University.
She shares her extensive knowledge in a column that appears in the Minneapolis Star Tribune.

Catherine Thomas, CHRP, CEC, PCC
Catherine Thomas, Principal of Thomas & Associates, is a Certified Executive Coach (CEC) through Royal Roads University and a Professional Certified Coach (PCC) through the International Coaching Federation. Catherine has over 20 years Human Resources experience in healthcare and the hi-tech sectors. She is the chair for the annual Building Healthier Workplaces Conference which focuses on improving organizational health and leadership performance. Catherine was nominated and received the 2006 OHRPA Vision Award for this work.

CAROLLYNE CONLINN

Your Team: Carollyne Conlinn

carollyne.conlinn@essentialimpact.com

Carollyne Conlinn,

MBA, MPH, MCC

Partner

AREAS OF EXPERTISE:

Executive Coaching, Coaching Program Development, Coach

Training, Leadership Training and Education, Assessment

CREDENTIALS

• Canadian Coach of the Year 2008-2009

• Master Certified Coach (MCC), International Coach Federation

• Created Excelerator Coaching™ Program

• Designed Great Question!™ Action Learning Game

• Faculty, Royal Roads University, Executive Coaching Program

• Master Trainer, Legacy Leadership® Institute

• Masters Degree Business, MBA

Entrepreneur: Carollyne Conlinn is a partner in Essential Impact, a coaching firm which integrates the best of business savvy with tools for personal excellence in the work place and all areas of life. Since leaving her corporate executive position she has been helping organizations create a corporate climate that allows individuals to excel and teams to achieve exceptional results. In 2005 one of her clients, the University of British Columbia, was awarded the first Vancouver ICF Prism Award for excellence in integrating coaching into their organization.

Business Leader: Carollyne's credentials make her a leader among corporate trainers and coaches. Holding two master's degrees, Carollyne brings over 20 years of corporate experience at the executive level to her clients. She has been included in "Who's Who in Canadian Business" since 1995. Carollyne is a Certified Business Coach and a Master Certified Coach (MCC) by the International Coach Federation.

Innovator: Carollyne is the designer of the Excelerator Coaching Program™, a unique training for corporate managers and consultants that integrates a coach approach to the challenges of leading and managing in organizations today. The Great Question! ™, Action Learning Game for facilitated groups, completes the full spectrum of resources for this International Coach Federation (ICF) accredited coach training program.

Educator: Carollyne is Associate Faculty with Royal Roads University’s ICF accredited Executive Coaching Certificate program. She is also a popular session lecturer at the University of British Columbia.

Author & Role Model: Carollyne's greatest strength is the ability to implement her vision and values. She inspires others with her personal story of transition from executive to executive coach, published in the anthology, Roadmap to Success.

MARJORIE BUSSE

Our Team: Marjorie Busse

marjorie.busse@essentialimpact.com

Marjorie Busse,

CEC, MCC

Partner

AREA(S) OF EXPERTISE:

Leadership, Executive Coaching, Internal Coaching Systems and Facilitation for Individuals, Groups and Intact Teams. Coaching through Conflict

Marj holds a Graduate Certificate in Executive Coaching from Royal Roads University (CEC) and a Certificate in Conflict Resolution (CCR) from the Justice Institute of British Columbia. She has received her Master Certified Coach (MCC) designation from the International Coach Federation and is a full member of the Worldwide Association of Business Coaches. Marj is also a Certified Facilitator for the Excelerator Coaching™ Program and Legacy Leadership Institute®, and a Master Facilitator of Relationship Awareness Theory® (Strength Deployment Inventory®).

Marj’s 25 years of experience in business, with 12 years as a leadership and business coach, give her an exceptional breadth and depth of knowledge of organizational and interpersonal dynamics combined with a heartfelt understanding of life as a leader.

High-energy, highly observant and highly skilled at getting people out of their comfort zone, Marj connects easily with people and invites them to explore, to take chances. She knows from long experience that learning only happens when all aspects of the brain are engaged in the process.

Drawing on her extensive experience in facilitating change by training and coaching in conflict management, facilitation skills, leadership development and most importantly building coaching cultures, she creates a highly interactive and engaging learning environments that gets clients involved from the get go. And keeps them involved; laughing while they learn. As one client put it - Marj can be “wildly entertaining”.

Marj's client list includes C-level executive leaders, vice presidents, medical practitioners, police and fire chiefs and school board superintendents from: healthcare, business, entrepreneurs, and faith-based organizations.

Marj pursues an active West Coast lifestyle. As a spirited sports and outdoor enthusiast Marj has bicycled across Canada, is an avid kayaker, enjoys golf, has her motorcycle license and played on an International Master's basketball team. Along with her husband of more than 30 years, she enjoys her growing family. In addition to their three twenty-something aged children, Marj and Dave are delighted to welcome two more who have married into the family.

DAVE BUSSE

Our Team: Dave Busse

dave.busse@essentialimpact.com

Dave Busse,

BEd, MBA, ACC, PCC

Partner

AREAS OF EXPERTISE:

Designing and Delivering Team Coaching, Developing Coaching Cultures, Coaching through Conflict, Curriculum Design and Development

Professional Background:

For the last three years Dave’s coaching practice has brought an analytical mind and off the wall sense of humour to his clients. Years in the life and death drama of emergency medicine give his coaching presence a groundedness and sense of purpose that is both supportive, challenging and uplifting (fun). His business acumen has been shaped and polished in the highly competitive international medical training sector competing against the best the world has to offer and winning (sometimes).

Through all of his experiences he has come to the understanding that his greatest pleasure is partnering with leaders in organizations and supporting them in developing both their personal and organizational capacities. Dave’s experience in places like Beijing (Olympic prep), Hong Kong and Abu Dhabi have shown him that leadership development is the essential element of successfully growing any change initiative. If unsupported by capable and adaptive leadership at all levels in an organization, great ideas can and do fail miserably.

Prior to becoming a full time coach Dave spent 25 years working in the Emergency Medical Services in various roles. He started as a street paramedic and finished as the Director of the Paramedic Academy at the Justice Institute of BC. In addition to providing pre hospital training programs for the residents of BC, Dave has extensive experience developing leadership training and support systems for leaders in a wide variety of cultural settings. Dave has been a part of, or directed the development of business opportunities in Hong Kong, Malaysia, UAE, Shanghai, Beijing Olympic preparation, Taiwan and with the Canadian Armed Forces.
Ultimately this collection of experiences and his studies in business leadership and organizational development have led to a strong conviction that coaching and specifically building coaching cultures in organizations is the next practical step in growing viable companies and in particular the leaders they need to survive and thrive.

Personal Background:

Married with five twenty-something kids (two in-laws), Dave enjoys fly fishing, hiking, golf, kayaking, anything outdoors and time with family.

BRUCE SWAN

Our Team: Bruce Swan

bruce.swan@essentialimpact.com

Bruce H. Swan,

B.Comm (hons),

DHA, FCCHL, PCC

Associate

AREAS OF EXPERTISE:

Leadership, Executive Coaching, Accreditation Surveying

Bruce is a Certified Executive Coach with a Graduate Certificate in Executive Coaching from Royal Roads University. He also holds a Graduate Certificate in Hospital Administration from the University of Toronto, and a Bachelor of Commerce (hons) from Queen's University. Bruce is a Fellow of the Canadian College of Health Leaders and a member of the International Coach Federation, with a Professional Certified Coach (PCC) designation.

Bruce is an Executive Coach who brings over thirty years Senior Executive experience to the table. As President and CEO of various health organizations, he utilized a coach approach to leadership and saw leaders step up to the plate and truly fulfill the roles of the positions they held title to.

Bruce’s coaching sees people succeed at whatever they set out to do. It is a powerful partnership where learning takes place, where growth personally and professionally occurs by unleashing the Executive’s human potential, and where transformations happen as the Executive reaches new heights by creating a positive future.

His coaching experience spans the corporate world in private industry, health care, church pastorate, social services and education.

“Coaching allows me to talk out loud about things that were previously just in my head and be guided to discover my own insights. As a senior leader in a health organization it gives me a safe place to have the conversations I need to have to effectively lead,” says President and CEO, Central Health Authority, Newfoundland

Bruce facilitates coaching sessions with organizations wanting to shift culture and build capacity in their leaders to fulfill the full responsibility of their roles. He teaches the Coach Approach to Leadership utilizing the Excelerator Coaching™ System to introduce leaders to the best practice coaching skills in a form that they can use right away. The Excelerator Coaching™ system is accredited by the International Coach Federation and forms part of the core curriculum used by Royal Roads University in its world class Executive Coaching program.

Bruce is a trained facilitator of the Strengths Deployment Inventory® (SDI®) which helps people identify their personal strengths in relating to others under two conditions: 1) when everything is going well, and 2) when they are faced with conflict. He utilizes SDI® as part of his coaching practice. Bruce is also a trained facilitator of Legacy Leadership®.

COLLEEN TUCKER

Your Team: Colleen Tucker

colleen.tucker@essentialimpact.com

Colleen Tucker,

Business Manager and

Project Lead

AREAS OF EXPERTISE:

Project Management, Business Administration, Professional Staff Management, SD®I Facilitation and Training

Colleen draws on more than 20 years of experience in a wide range of managerial and support positions in private, public and non-profit organizations. She has proven planning, organizational and project management skills and is a strategic thinker with a successful track record in developing, implementing, monitoring and evaluating strategies and initiatives.

Prior to joining Essential Impact, Colleen worked for more than a decade as a project manager in software training, facilitating training for civic and fire department administrators and was the global team lead for a number

of teams in North America and UK and a member of the senior support team. Before that she worked in corporate affairs in healthcare and in university development.

Colleen has continuously expanded and upgraded her skills since attending the University of Manitoba. Among others, she has completed the Strength Deployment Inventory® (SDI®) Qualification Workshop, Provincial Instructors Diploma courses (Vancouver Community College), Peer Mentoring (Software Productivity Centre, Vancouver, BC), and various Justice Institute of BC courses. Most recently, Colleen has completed 60 hours of Approved Coach Specific Training (ACSTH) and is working towards her ACC credential from the ICF.

Colleen loves reading, music and spending time with family and friends.

CONTACT

Find out more about building a coaching culture in your organization

Colleen Tucker, Business Manager

TELEPHONE: 604-930-1230

EMAIL: info@ essentialimpact.com

Head Office

TELEPHONE: 604-930-1230

PRODUCTS

Coaches worldwide are using Essential Impact’s Great Question!™ game to develop coaching cultures.
read more

Essential Impact’s One Day Intro to Coaching Kit is a great resource for coaches looking to introduce coaching to an organization. The kit comes with:
            20 Workbooks
            4 Great Question!™ Games
            Flash Drive containing documents - Facilitator Guide, customizable PowerPoint slides, Agenda, Evaluation forms
            Tote bag to carry it all to the classroom

LINKS

Essential Impact’s Excelerator Coaching™ model forms part of the core curriculum of an ICF-accredited university coach development program at Royal Roads University.

Learn about coaching’s impact on leadership at the City of Vancouver.

Read “A Pinch of Coaching, A Dash of Training” in the Canadian HR Reporter and learn how Coaching has become the culture at JOEY Restaurants.
Link to PDF

Read “When People Really Matter, Organizations Really Excel” in the International Journal of Coaching in Organizations and learn how building a coaching culture at Kootenay Savings Credit Union made a difference in how they work together.

Link to PDF

See how Essential Impact helped one organization create a coaching culture.

Essential Impact’s Carollyne Conlinn named Canadian Coach of the Year in 2009.

Changing the way people think is key to improving human performance. Quiet Leadership by David Rock offers a simple brain-based approach that will help busy leaders, executives, and managers improve their own and their colleagues' performance.

learn more

QUOTE ENGINE

"… helped us establish a coaching culture across our organization ... It’s an investment in people that really does pay."

Brent Tremblay, CEO

Kootenay Savings Credit Union

Trail, BC

"… the best training I have EVER received since becoming a manager."

Manager, Frontenac Community Mental Health, Ontario

"They know what’s needed next for a client to move forward – what’s the right tool to use at the time."

Sue Bock

Bock and Associates

Trail, BC

"They explain things so people get it, no matter what their background. It’s great to see the lights bulbs switch on."

Rene McComber

Human Resources Advisor, Vancouver Aquarium

"… a real gift for coaching coaches in a way that fit with our real world company culture."

Brent Tremblay, CEO, Kootenay Savings Credit Union

Trail, BC

"… a sophisticated group in terms of their coaching. The strength and caliber of their people make them first rate."

Liz Reyer, Founder/President

Reyer Coaching and Consulting

"I'm more relaxed in handling issues that used to be obstacles. I don't get stuck as often and can resolve more on my own."

Ross Waters, President

CG Industrial Specialties

Vancouver, BC

"I am amazed at the commitment to continue using this system ... this has never happened with any of the training we have had before. Well done!"

Manager, Frontenac Community Mental Health, Ontario

"They’re highly skilled, very creative and forward thinking. In a word, they bring wisdom to coaching."

Erna Hagge , Lead of Coaching Services University of British Columbia

"Excelerator Coaching is an elegantly simple, easy to remember program."

Alison Meredith, Director Centre for Applied Leadership and Management,

Royal Roads University

Victoria, BC

"I would certainly recommend them to any organization that’s investigating coaching and what it could do for their organization."

Jane Matheson, Ph.D., RSW;

Chief Executive Officer, Wood's Homes

Calgary, AB

“Thank you for the fantastic personal and professional development opportunity this past three days. Not only have I returned to work today with new learning on my journey to becoming a coach, I have also come back with a renewed sense of self and worth. These past three days have truly been an incredible, moving experience. Thank you for what you do and what you did. You are true leaders and mentors in this area! I saw things happen in the room, witnessed behavior in people that I have not seen in my time here at Central Health. You are powerful in what you do and what you bring to the learning environment. Thank you for sharing your expertise and wisdom. Thank you for sharing yourself! I look forward to continuing to work with you.”

Sandra Evans, Director, Professional Development & Continuing Education
Central Health
Grand Falls-Windsor, NFLD

"My past experience has shown that the quality of the facilitation is directly related to the facilitator’s knowledge and enthusiasm for the material. Clearly Carollyne is an expert in the field of coaching and her passion comes through loud and clear." —Manager, Rogers Retail

"Marj, you are the perfect facilitator for our group because you don't take yourself too seriously, and neither do we! I think that the connection between you and the participants was instantaneous."

—Senior Executive, J0EY Restaurant Group

"Dave was very good at providing the background theories and gave lots of real life examples that helped me to remember the workshop better."

—Manager, Rogers Retail

"Soft spoken with a natural ability to coach. I would definitely use him as a Coach."

—Manager, Frontenac Community Mental Health, Ontario

"Daniela empowers people to question themselves on the solutions to their challenges. Coaching is truly her calling."

—Finance Executive, Okaidi Retail, France